Refund policy

Please note that as every order is custom-made, we cannot offer returns, exchanges, and refunds by default. However, we understand that sometimes it may be necessary to return an item, and we aim to make this process as easy as possible for you.

In such cases, please get in touch with us so we can talk you through the following steps. Return and refund decisions will be made case-by-case, and terms and conditions apply.

We support reverse-pick pick-up and can arrange for a courier or post office representative to collect an item from your home address. We appreciate your understanding and cooperation in this matter, and we're confident that you'll be happy with your new artwork.

Fault and Damaged Goods

If you receive an artwork from us that is faulty or damaged, please let us know within 24 hours of receipt of your delivery via our Contact Us page, and we will happily replace it without any additional charge. Our team will be happy to assist you in this matter.

In the unlikely event that the product you receive from us is damaged or defective and subject to the return of the affected product within 24 hours of its delivery and a satisfactory assessment and validation process, you will be entitled to a full refund, as well as any shipping fees you have incurred.

Refunds will be done only through the Original Mode of Payment and will be processed within 7 to 21 days depends on the issuing bank of the credit card.

Please note that all items that are returned to us will be assessed and validated before being accepted for a refund or exchange. If a defect cannot be found or verified, or if the product is otherwise not eligible for a refund as listed above, it will be returned to you, and your refund claim will be rejected. 

We appreciate your cooperation in this matter, and we're confident that we can resolve any issues quickly and to your satisfaction.

Return Eligibility

As mentioned earlier, every order is custom-made, and we will not be able to offer returns, exchanges, and refunds by default. However, if we decide to accept a return, our returns policy is subject to our terms and conditions.

Please note that for us to accept returns, the artwork needs to be in an ‘as new’ condition and complete with all original packaging. When shipping a return, you remain responsible for the item until it reaches us. Therefore, we recommend that you use a secure delivery method which requires a signature upon receipt and which ensures you for the cost of the items.

If any product returned to us is not in the ‘as new’ condition in which it was delivered to you, we reserve the right to return the product to you in lieu of an exchange.

We appreciate your understanding and cooperation in this matter, and we're confident that you'll be satisfied with your purchase.